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Seafirst & ICBC Clients: COVID-19 Safe Operating Guidelines

At SeaFirst, we have learned a lot about how to protect our staff and all our clients including our ICBC clients during the COVID-19 pandemic.  As we have re-opened many of our offices to the public, we have implemented several measures to ensure the safety of all those who either work or come to our offices for insurance purposes. While each location may have a few different measures in place, general guidelines that pertain to all open locations are as follows:

 

COVID-19 GENERAL OPERATING GUIDELINES:

  • A posted list of physical symptoms and other conditions which prevent you from entering the office
  • Clients must wait in line outside the office until it is their turn to enter
  • A specified number of maximum clients will be permitted at a time
  • Only those who are directly involved in a transaction will be allowed to enter
  • Sanitize hands upon entering the office
  • Clients are required to sit during their transaction
  • All desks, chairs, door handles, pens, and pin pads are sanitized between transactions 
  • Maintain a 6-foot distance between all persons in the building

WHAT TO BRING FOR YOUR AUTOPLAN TRANSACTION

To serve customers efficiently, we ask that clients come prepared for their transactions.  Please ensure you have the following items when attending the office:

  • BC Drivers license or primary ID
  • All necessary documentation – if you are unsure which documents you will need, you can call the office or e-mail info@seafirstinsurance.com          
  • A photo of your odometer reading if the vehicle is driven less than 5,000 km annually

When visiting our office, please keep in mind that all COVID-19 General Operating Guidelines as outlined above must be adhered to including the following guidelines:

  • A maximum number of clients will be permitted in the office at one time
  • No Transfers of Insurance will be started after 4:15 pm
  • No ICBC transactions will be started after 4:30 pm
  • No Driver Services transactions will be started after 4:30 pm

LOOKING TO RENEW YOUR DRIVERS LICENSE?

Our Salt Spring Island office is now open for Driver Services transactions, however, there is currently no knowledge testing or road testing available at this location.  Please ensure that you bring both a primary and secondary piece of ID. 

For more information on what is required for Driver Services transactions visit ICBC’s Website.

WHICH OFFICE SHOULD I VISIT?

To help our ICBC clients determine which of our offices would be the most convenient for an in-person visit, please refer below to the list of offices that are currently open to serve you: 

BRENTWOOD BAY

By Appointment Only – Monday – Friday 8:30 am – 4:30 pm

7178 West Saanich Road          

To make an appointment please call 250-652-1141

SAANICHTON

Walk-in – Monday – Friday 8:30 am – 4:30 pm and Saturday 9:00 am – 4:30 pm

#3A – 7816 E. Saanich Road     

SIDNEY

Walk-in – Monday – Friday 8:30 am – 4:30 pm

#3A – 7816 E. Saanich Road     

SALT SPRING ISLAND

Walk-in – Monday – Friday 8:30 am – 4:30 pm

1103-115 Fulford-Ganges Road            

COMPLETE YOUR TRANSACTION FROM HOME

While our offices are now open, we continue to encourage clients to process their ICBC transactions by phone and e-mail.  Please complete our ICBC Request Form if you have an ICBC transaction to complete and one of our agents will be in touch as soon as possible.

Please Note: To complete any ICBC transactions you will need access to e-mail.  You will also need to have your driver’s license and registration paperwork available.  During this time, policy documents and signatures will be accepted via e-mail with original documents and decals being mailed directly to the client.

We have gone to great lengths to ensure the safety of both our staff and clients to continue providing our services to the public safely and professionally. We would like to thank everyone for their patience during these challenging times and look forward to serving your insurance needs!

“Yesterday my husband and I completed a private purchase of a vehicle in Sidney. The seller suggested we go to your agency to do the transfer and insurance. What an amazing customer service experience. All three employees were engaging and helpful. The gent who helped with our transaction was absolutely awesome. Thank you for your stellar service. We live in Colwood but joked we will drive to Sidney for all of our insurance needs on a go forward! Keep building the incredible culture you have at the Sidney location.”
— Kelli S.
“Yesterday my husband and I completed a private purchase of a vehicle in Sidney. The seller suggested we go to your agency to do the transfer and insurance. What an amazing customer service experience. All three employees were engaging and helpful. The gent who helped with our transaction was absolutely awesome. Thank you for your stellar service. We live in Colwood but joked we will drive to Sidney for all of our insurance needs on a go forward! Keep building the incredible culture you have at the Sidney location.”
— Kelli S.
“SeaFirst and Garrett have been wonderful to deal with, quick to respond to our needs and questions. Even better is that they saved us a ton of money on our insurance with their adventure tourism specific policy.”
— Breanne and Rick, Spirit of the West Adventures Ltd.
“I was satisfied and pleased with the prompt attention with which our claim was handled. Each person I spoke to during this process was very helpful.”
— Sue, Intelligent Traffic Equipment
“The service received from SeaFirst, the adjusters, the insurers and the restoration people was great. I highly recommend everybody who was involved. Thanks for the help in a horrible situation.”
— Nighean Anderson
“SeaFirst Insurance has been the insurer of Driftwood's assets and liability since our opening day of operation in 2008. They have been able to customize, adapt and structure our growing needs into a comprehensive plan that is far superior in value and relevance to our unique needs than anything else presented to us.”
— Gary Lindsay, Driftwood Brewery
“SeaFirst Insurance dealt with an emergency flood situation whilst we were out of the country and were unreachable! They acted immediately when a neighbour called them to inform (them) about the flood, sending a service tech team out that same night. SeaFirst's repair and restoration team were instructed, coordinated, highly skilled, fast workers and absolutely amazing in every way possible.”
— Michelle Hall, Cedarwood Cove
“We were fortunate enough to have discovered SeaFirst in 2001. We have very specific insurance requirements and often need to call SeaFirst for additions, information, clarifications and such. Responses are always immediate and thorough. We would recommend SeaFirst, without reservation, to anyone considering their services.”
— Christine Bowles, JEA
“Honest, insightful and accurate service is what we’ve come to expect from Shawn and the team at SeaFirst Insurance Brokers. The firm has unmatched customer service coupled with incredible expertise and most importantly - they save us time because I know that when I contact them, they’ll take care of our issue quickly and correctly.”
— Kent O'Neill, The Lodge at Gold River Ltd.
“As a business consultant, I realize that a key building block of any operating plan is risk management; more to the point – informed risk management that not only protects operations but can promote growth with how you structure your liability coverage. I have zero hesitation in recommending SeaFirst Insurance as a strategic partner in all aspects of professional risk management.”
— Terry Phelps, Working Paper Consultants Ltd.
“We experienced a loss within the first three months of becoming store owners. The staff at SeaFirst insurance helped us to get through it with their great understanding and service. They were wonderful to work with, especially under the circumstances.”
— Sandy Conn, Qualicum Pharmasave
“I was very happy with the timely decision on the acceptance of my claim. As a small business owner, it was important to me that there were no unnecessary delays that would impact my business. I am very happy with the straight forward expediting of this claim.”
— J. S. Moreton & Associates Ltd.
“Service was exceptional from both SeaFirst and the adjuster! The adjuster visited the property the same day I reported the damage and all parties operated efficiently and professionally.”
— Graham & Nancy Williams
"Thank you for your professionalism, I would never entrust my insurance with anyone but Seafirst, quick , easy and timely, Warm regards Edwina"
— Edwina MacDonald
"Alexander was incredible in helping us secure insurance quickly for our charity event. Thanks to his swift service, we were able to raise over $23,000 to support sending kids with disabilities to Camp Shawnigan. We're so grateful for Seafirst's support!"
— Russ E.
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Head Office

7178 West Saanich Road
Brentwood Bay, BC
V8M 1P6

Contact Us

Phone: 1-877-655-1141
Fax: (250) 652-4427
Email: info@seafirstinsurance.com

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Congratulations
to our President
Doug Strong
on his 35 Years
with SeaFirst!