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Meet Your Broker: Kerri Koome

About Kerri Koome:

While on maternity leave as a support worker for people with brain injuries, Kerri Koome, decided it was time to make a career change. Drawing on her passion for helping others, Koome was impressed with the dedication that SeaFirst placed on family and community. Over the years, she has built meaningful relationships with her clients by taking the time to understand their specific needs and providing them with security and peace of mind.

We sat down with Kerri to find out more about her career at SeaFirst. Here is what she had to say:

Q. What is your current position at SeaFirst?

A. I am a Personal Lines Supervisor at both the Westshore and Saanichton branches.

Q. What brought you to SeaFirst Insurance?

A. SeaFirst’s dedication to family and community.

Q. What do you like best about being a broker?

A. Learning something new every day.

Q. What brings you the highest level of satisfaction?

A.  Problem solving. I love when something out of the ordinary comes up. You and your co-workers put your heads together to bring satisfaction to the clients while continuing to learn.

Q. What are some of your hobbies and/or interests?

A. I love to go camping and play golf. Though I must say that my 5 and 11-year-olds can out-golf me!

Q. What are three of the most serious questions you receive and how do you answer them?

1. Is this the cheapest you can get this policy?

  • You can always find a cheaper policy, but the question is what that cheaper policy actually covers or does not cover you for. Let us do what we love to do, and we will find you the coverage that best suits your specific needs.

2. Do I need Earthquake Insurance?

  • Yes, always! Would you be able to rebuild your home on your own without the insurance coverage? That small expense keeps your mind at peace.

3. Can I reduce the liability coverage on my vehicle?

  • Yes, but please do not ever do this. For the $30 – $50 that this may save you over the year, it’s best to just pay the premium and protect yourself.

Q. What are your particular areas of expertise?

A. When joining the insurance field, I specialized in automobile and fleet insurance. With gaining more experience, I now specialize in residential, travel, and marine insurance.

Q. What do you enjoy most about this type of insurance?

A. No client file is ever the same. We get to problem solve and build a relationship with our clients.

Kerri looks forward to helping you understand all your insurance needs.

Contact Information:

Westshore      Phone: 250-479-9110

E-Mail: kkoome@seafirstinsurance.com

Saanichton     Phone: 250-652-5157

E-Mail: kkoome@seafirstinsurance.com

“Yesterday my husband and I completed a private purchase of a vehicle in Sidney. The seller suggested we go to your agency to do the transfer and insurance. What an amazing customer service experience. All three employees were engaging and helpful. The gent who helped with our transaction was absolutely awesome. Thank you for your stellar service. We live in Colwood but joked we will drive to Sidney for all of our insurance needs on a go forward! Keep building the incredible culture you have at the Sidney location.”
— Kelli S.
“Yesterday my husband and I completed a private purchase of a vehicle in Sidney. The seller suggested we go to your agency to do the transfer and insurance. What an amazing customer service experience. All three employees were engaging and helpful. The gent who helped with our transaction was absolutely awesome. Thank you for your stellar service. We live in Colwood but joked we will drive to Sidney for all of our insurance needs on a go forward! Keep building the incredible culture you have at the Sidney location.”
— Kelli S.
“SeaFirst and Garrett have been wonderful to deal with, quick to respond to our needs and questions. Even better is that they saved us a ton of money on our insurance with their adventure tourism specific policy.”
— Breanne and Rick, Spirit of the West Adventures Ltd.
“I was satisfied and pleased with the prompt attention with which our claim was handled. Each person I spoke to during this process was very helpful.”
— Sue, Intelligent Traffic Equipment
“The service received from SeaFirst, the adjusters, the insurers and the restoration people was great. I highly recommend everybody who was involved. Thanks for the help in a horrible situation.”
— Nighean Anderson
“SeaFirst Insurance has been the insurer of Driftwood's assets and liability since our opening day of operation in 2008. They have been able to customize, adapt and structure our growing needs into a comprehensive plan that is far superior in value and relevance to our unique needs than anything else presented to us.”
— Gary Lindsay, Driftwood Brewery
“SeaFirst Insurance dealt with an emergency flood situation whilst we were out of the country and were unreachable! They acted immediately when a neighbour called them to inform (them) about the flood, sending a service tech team out that same night. SeaFirst's repair and restoration team were instructed, coordinated, highly skilled, fast workers and absolutely amazing in every way possible.”
— Michelle Hall, Cedarwood Cove
“We were fortunate enough to have discovered SeaFirst in 2001. We have very specific insurance requirements and often need to call SeaFirst for additions, information, clarifications and such. Responses are always immediate and thorough. We would recommend SeaFirst, without reservation, to anyone considering their services.”
— Christine Bowles, JEA
“Honest, insightful and accurate service is what we’ve come to expect from Shawn and the team at SeaFirst Insurance Brokers. The firm has unmatched customer service coupled with incredible expertise and most importantly - they save us time because I know that when I contact them, they’ll take care of our issue quickly and correctly.”
— Kent O'Neill, The Lodge at Gold River Ltd.
“As a business consultant, I realize that a key building block of any operating plan is risk management; more to the point – informed risk management that not only protects operations but can promote growth with how you structure your liability coverage. I have zero hesitation in recommending SeaFirst Insurance as a strategic partner in all aspects of professional risk management.”
— Terry Phelps, Working Paper Consultants Ltd.
“We experienced a loss within the first three months of becoming store owners. The staff at SeaFirst insurance helped us to get through it with their great understanding and service. They were wonderful to work with, especially under the circumstances.”
— Sandy Conn, Qualicum Pharmasave
“I was very happy with the timely decision on the acceptance of my claim. As a small business owner, it was important to me that there were no unnecessary delays that would impact my business. I am very happy with the straight forward expediting of this claim.”
— J. S. Moreton & Associates Ltd.
“Service was exceptional from both SeaFirst and the adjuster! The adjuster visited the property the same day I reported the damage and all parties operated efficiently and professionally.”
— Graham & Nancy Williams
"Thank you for your professionalism, I would never entrust my insurance with anyone but Seafirst, quick , easy and timely, Warm regards Edwina"
— Edwina MacDonald
"Alexander was incredible in helping us secure insurance quickly for our charity event. Thanks to his swift service, we were able to raise over $23,000 to support sending kids with disabilities to Camp Shawnigan. We're so grateful for Seafirst's support!"
— Russ E.
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V8M 1P6

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Congratulations
to our President
Doug Strong
on his 35 Years
with SeaFirst!