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Report a Claim

Our Claims Promise

You never want anything bad to happen to you, but when it does, we want to ensure you that at Seafirst We Got You. You buy insurance for peace of mind and financial protection in the event of a covered claim and understand that the loss you experienced is stressful and the claim process can seem overwhelming. Whether you are dealing directly with your insurer or one of the members of our dedicated claims team, we are here to help you though the process and to get life back to normal as quickly and fairly as possible. After all We Got You.

Life Happens, and when it does, We got you

Report a Claim During Claims Department Business Hours ( Monday- Friday 8:30 – 4:30)

Please call 1-877-655-1141

If you have a situation that requires Ambulance/Police of Fire Departments please call 911

If you’re unsure what your branch’s business hours are, please see SeaFirst’s branch hours. To report a claim during business hours, please call 1-877-655-1141.

Report a Claim Outside of Regular Business Hours:

For emergency after hours claims, Please contact:

Contacting Insurers Directly

If you know who your insurer is and want to contact them directly, see the following for contact information:

All others contact Seafirst directly at 1-877-655-1141

Travel Insurance

TuGo: 1-800-663-0399

“Yesterday my husband and I completed a private purchase of a vehicle in Sidney. The seller suggested we go to your agency to do the transfer and insurance. What an amazing customer service experience. All three employees were engaging and helpful. The gent who helped with our transaction was absolutely awesome. Thank you for your stellar service. We live in Colwood but joked we will drive to Sidney for all of our insurance needs on a go forward! Keep building the incredible culture you have at the Sidney location.”
— Kelli S.
“Yesterday my husband and I completed a private purchase of a vehicle in Sidney. The seller suggested we go to your agency to do the transfer and insurance. What an amazing customer service experience. All three employees were engaging and helpful. The gent who helped with our transaction was absolutely awesome. Thank you for your stellar service. We live in Colwood but joked we will drive to Sidney for all of our insurance needs on a go forward! Keep building the incredible culture you have at the Sidney location.”
— Kelli S.
“SeaFirst and Garrett have been wonderful to deal with, quick to respond to our needs and questions. Even better is that they saved us a ton of money on our insurance with their adventure tourism specific policy.”
— Breanne and Rick, Spirit of the West Adventures Ltd.
“I was satisfied and pleased with the prompt attention with which our claim was handled. Each person I spoke to during this process was very helpful.”
— Sue, Intelligent Traffic Equipment
“The service received from SeaFirst, the adjusters, the insurers and the restoration people was great. I highly recommend everybody who was involved. Thanks for the help in a horrible situation.”
— Nighean Anderson
“SeaFirst Insurance has been the insurer of Driftwood's assets and liability since our opening day of operation in 2008. They have been able to customize, adapt and structure our growing needs into a comprehensive plan that is far superior in value and relevance to our unique needs than anything else presented to us.”
— Gary Lindsay, Driftwood Brewery
“SeaFirst Insurance dealt with an emergency flood situation whilst we were out of the country and were unreachable! They acted immediately when a neighbour called them to inform (them) about the flood, sending a service tech team out that same night. SeaFirst's repair and restoration team were instructed, coordinated, highly skilled, fast workers and absolutely amazing in every way possible.”
— Michelle Hall, Cedarwood Cove
“We were fortunate enough to have discovered SeaFirst in 2001. We have very specific insurance requirements and often need to call SeaFirst for additions, information, clarifications and such. Responses are always immediate and thorough. We would recommend SeaFirst, without reservation, to anyone considering their services.”
— Christine Bowles, JEA
“Honest, insightful and accurate service is what we’ve come to expect from Shawn and the team at SeaFirst Insurance Brokers. The firm has unmatched customer service coupled with incredible expertise and most importantly - they save us time because I know that when I contact them, they’ll take care of our issue quickly and correctly.”
— Kent O'Neill, The Lodge at Gold River Ltd.
“As a business consultant, I realize that a key building block of any operating plan is risk management; more to the point – informed risk management that not only protects operations but can promote growth with how you structure your liability coverage. I have zero hesitation in recommending SeaFirst Insurance as a strategic partner in all aspects of professional risk management.”
— Terry Phelps, Working Paper Consultants Ltd.
“We experienced a loss within the first three months of becoming store owners. The staff at SeaFirst insurance helped us to get through it with their great understanding and service. They were wonderful to work with, especially under the circumstances.”
— Sandy Conn, Qualicum Pharmasave
“I was very happy with the timely decision on the acceptance of my claim. As a small business owner, it was important to me that there were no unnecessary delays that would impact my business. I am very happy with the straight forward expediting of this claim.”
— J. S. Moreton & Associates Ltd.
“Service was exceptional from both SeaFirst and the adjuster! The adjuster visited the property the same day I reported the damage and all parties operated efficiently and professionally.”
— Graham & Nancy Williams
"Thank you for your professionalism, I would never entrust my insurance with anyone but Seafirst, quick , easy and timely, Warm regards Edwina"
— Edwina MacDonald
"Alexander was incredible in helping us secure insurance quickly for our charity event. Thanks to his swift service, we were able to raise over $23,000 to support sending kids with disabilities to Camp Shawnigan. We're so grateful for Seafirst's support!"
— Russ E.
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Head Office

7178 West Saanich Road
Brentwood Bay, BC
V8M 1P6

Contact Us

Phone: 1-877-655-1141
Fax: (250) 652-4427
Email: info@seafirstinsurance.com

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Congratulations
to our President
Doug Strong
on his 35 Years
with SeaFirst!