Claims can occur at any time of the day. Our 24/7 claims service will ensure that you will be in touch with one of our highly skilled claims professionals during your time of need.

We understand experiencing a claim can be an unpleasant and stressful situation. When a claim occurs, this is the time that we can prove our commitment to you with our customer service. Our number one priority is to exceed our customer's expectations. We aim to deal with your claim in a professional and timely manner using our preferred vendors who will guarantee their work.

Reporting a Claim

If you experience an event that you believe may give rise to an insurance claim, feel free to contact one of our offices for assistance. Please remember to first advise local Emergency Services in the event of Fire, Theft or any other unlawful event. Click here for our office locations and business hours.

If an event occurs after our regular business hours, please contact one of our recommended claims adjusting firms in Victoria.

  • Coast Claims at 250-386-3111

Important Numbers

Emergency: Ambulance/Fire/Police – 911

SeaFirst Insurance Brokers:

Emergency Restoration:

Downs Construction: 250-384-1390

Auto Insurance:

ICBC: 1-800-910-4222
Family Insurance: 1-800-661-4404

Travel Insurance:

TuGo:  1-800-663-0399

When a Loss Occurs

Miminize damage to prevent further damage:

  • Board up any broken windows or openings in your roof or walls of your home or business.
  • Contact a restoration company or glass company if immediate assistance is required.
  • Turn off your water/electricity supply.
  • Take photos when practical.
  • Do not dispose of any damaged property.
  • Never admit liability for any accident.

 Intelligent Traffic Equipment

 I was satisfied and pleased with the prompt attention with which our claim was handled. Each person I spoke to during this process was very helpful.

- Sue, Intelligent Traffic Equipment

The service received from SeaFirst, the adjusters, the insurers and the restoration people was great. I highly recommend everybody who was involved. Thanks for the help in a horrible situation.

- Nighean Anderson

SeaFirst and Garrett have been wonderful to deal with, quick to respond to our needs and questions. Even better is that they saved us a ton of money on our insurance with their adventure tourism specific policy. 

- Breanne and Rick, Spirit of the West Adventures Ltd.